Archived: A J Fletcher's Dental Surgery

Care and treatment was planned and delivered in a way that ensured patients safety and welfare. We looked at two patient records. We spoke with the manager regarding the assessment of patients and looked at documents used. One staff member said, 'We are a small service but have known most of the patients for years, so we know how to treat people sensitively and with respect.'

Comments we received from a patient were positive about the way they were treated by staff. They were satisfied with the care and support shown to them during the course of their treatment. They told us they found dentists and staff approachable and polite and felt relaxed when visiting the surgery. One patient we spoke with said, 'I have been coming here years, the staff and dentist are fantastic. I have never had a problem.'

One patient told us they were consulted throughout the treatment stages and all options were discussed with them. A patient confirmed they gave their consent to any treatment undertaken by the dentist.

There were a range of audits and systems in place to monitor the quality of the service being provided.