We carried out a review of the data available to us about Be Cared For Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Be Cared For Limited, you can give feedback on this service.
Be Cared For Limited is a domiciliary care service. It is registered to provide personal care to people living in their own homes in the community, including older people and people living with dementia. The service operates in Bingham and neighbouring villages. At the time of our inspection, 21 people were receiving a personal care service.
People’s experience of using this service:
Staff understood people’s individual care needs and preferences and used this knowledge to provide them with flexible, responsive support which enhanced the quality of their lives. The provider took great care to involve people and their relatives in planning and reviewing their care and to deploy staffing resources in accordance with their individual preferences.
Staff worked together in a mutually supportive way and communicated effectively, internally and externally. Training and supervision systems were in place to provide staff with the knowledge and skills they required to meet people’s needs effectively. People were supported to eat and drink food of their choice.
Staff were kind and attentive in their approach and were committed to supporting people to maintain their independence. Staff worked in a non-discriminatory way and promoted people’s dignity and privacy. Staff worked collaboratively with local health and social care services to ensure people had access to specialist support if required. Systems were in place to ensure effective infection prevention and control and people's medicines were managed safely. Staff were aware of people’s rights under the Mental Capacity Act 2005 and supported people to have maximum choice and control of their lives, in the least restrictive way possible. The policies and systems in the service supported this practice.
People’s individual risk assessments were reviewed and updated to take account of changes in their needs. Staff knew how to recognise and report any concerns to keep people safe from harm. Staff recruitment was safe.
The registered manager provided strong but supportive leadership and was liked and respected by everyone connected to the service. A range of audits was in place to monitor the quality and safety of service provision. There was organisational learning from significant incidents and formal complaints were rare. The provider had addressed the one area for improvement identified at our last inspection and was committed to the continuous improvement of the service in the future.
Rating at last inspection:
Good (Published July 2016)
Why we inspected:
This was a planned inspection based on the rating at the last inspection. At this inspection we were pleased to find the quality of the service had been sustained in some areas and improved in others. The overall rating of the service remains Good.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported by staff who understood the risks they could face and knew how to keep them safe. People were supported by a regular individual or group of staff who they knew. People who required support to take their medicines received assistance to do so when this was needed.
People were provided with the care and support they needed by staff who were trained and supported to do so effectively. People’s care and support was provided once consent had been obtained in line with the relevant legislation.
People were cared for by staff who understood their health conditions and ensured they had sufficient to eat and drink.
People were treated with respect by staff who demonstrated compassion and understanding. People were provided with their care and support in the way they requested.
People’s plans of care were not kept up to date and did not contain all the information care workers needed to meet their needs. People were informed on how to express any complaints or concerns they had so these could be investigated and acted upon.
People used a service which was flexible in accordance with their needs. The registered manager provided leadership that gained the respect of care workers and motivated them as a team. There were systems to obtain people’s views on the service and if any improvements where needed.