The Care Quality Commission
  • Dentist
  • Dentist

Archived: Southview Dental Care

Station Road, Edenbridge, Kent, TN8 5NB (01732) 865021

Provided and run by:
Mr. Ransley Morenas

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

20 November 2019

During a routine inspection

We carried out this announced inspection on 20 November 2019 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Southview Dental Care is in Edenbridge and provides NHS and private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice.

The dental team includes five dentists, seven dental nurses, five of which are trainee nurses, three receptionists, a business manager and a practice manager. The practice has five treatment rooms.

The practice is owned by a partnership and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Southview Dental care is the principal dentist.

On the day of inspection, we collected eight CQC comment cards filled in by patients and spoke with four other patients.

During the inspection we spoke with two dentists, two dental nurses, the practice manager and the business manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday 9am to 7pm

Tuesday and Thursday 8.30am to 5.30pm

Wednesday and Friday 8.30am to 5pm

The practice is closed Saturday and Sunday

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • The provider had information governance arrangements.

23 July 2013

During a routine inspection

During our inspection we observed a patient consultation. We saw that the dentist asked about the patient's medical health before beginning the consultation. This information was updated in the patient's records. We saw that the dentist explained what he was going to do before he did anything and gained verbal consent from the patient before proceeding.

We reviewed the care records for five patients and saw that records included details of each patient's medical history. We saw that these were regularly updated and signed by patients as well as the Registered Dentists verbally checking the history at each treatment visit.

We saw documents which confirmed that all professionally practicing staff employed by the service held relevant current registrations with the General Dental Council (GDC). We also saw documents which confirmed that the provider held checks with the Disclosure and Barring Service (DBS) for all staff. These checks ensured that only people who were suitable to work with vulnerable adults and children were employed by the service.

Staff we spoke with were able to describe good infection control and hygiene practices before, during and after a consultation. One patient we spoke with told us "It (the practice) is always clean".

Patients and their representatives were asked for their views about their care and treatment. We saw that this was done through a comments book and the use of questionnaires. Comments included 'I was very impressed with my treatment' and 'I have always found the dentist and reception staff very pleasant and helpful'.