The Care Quality Commission
  • Dentist
  • Dentist

Archived: The Albion Dental Practice

30 Percy Street, Hull, Humberside, HU2 8HL (01482) 225617

Provided and run by:
Mr. Chris Challans

Important: The provider of this service changed. See new profile

All Inspections

17 March 2016

During a routine inspection

We carried out an announced comprehensive inspection on 17 March 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The Albion Dental Practice is located in Hull, Humberside close to public transport links. The practice has one treatment room on the ground floor and three on the first floor. The reception area, a waiting room, a decontamination room and separate sterilisation room connected by a hatch, patient toilets, staff room and office were located on the first floor.

There are four dentists (the owner, an associate dentist and two Foundation Dentists), a lead receptionist and seven dental nurses (four of which are trainees).

The practice offers NHS and private treatments including preventative advice, periodontal treatment and advanced restorative treatment.

The practice is open:

Monday & Tuesday 08:00 – 16:30

Wednesday 09:00 – 18:00

Thursday 08:30 – 17:00

Friday 08:00 – 15:00.

The principal dentist/owner is registered with the Care Quality Commission (CQC) as an individual. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

On the day of inspection we received 41 CQC comment cards providing feedback and spoke to four patients. The patients who provided feedback were very positive about the care and attention to treatment they received at the practice. They told us they were involved in all aspects of their care and found the staff to be professional, helpful and friendly and they were treated with dignity and respect in a clean and tidy environment.

Our key findings were:

  • Staff had received safeguarding training, knew how to recognise signs of abuse and how to report it.
  • There were sufficient numbers of suitably qualified staff to meet the needs of patients.
  • Staff had been trained to manage medical emergencies.
  • Infection control procedures were in accordance with the published guidelines.
  • Patient care and treatment was planned and delivered in line with evidence based guidelines, best practice and current regulations.
  • Patients received clear explanations about their proposed treatment, costs, benefits and risks and were involved in making decisions about it.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • The appointment system met patients’ needs.
  • There was a complaints system in place. Staff recorded complaints and cascaded learning to staff.
  • The governance systems were effective.
  • The practice sought feedback from staff and patients about the services they provided.

There were areas where the provider could make improvements and should:

  • Review the process for checking for medical emergency equipment and medicines taking in to consideration the British National Formulary (BNF) and Resuscitation Council UK guidelines.

14 May 2013

During a routine inspection

We found patients were involved in the decisions about their treatment options and plans. Patients told us they were provided with information and asked to give their consent prior to the start of any treatment.

Patients told us the staff were kind and professional and they said they were happy with the service they received. Comments included, "The staff are very nice and friendly' and 'I prefer to come a long way to have appointments at this practice.'

Patients were protected from the risk of abuse because the provider had systems in place such as staff training and policies and procedures to guide their actions.

We found the dental practice to be clean and hygienic. Dental staff told us protective equipment was always available and staff were observed using the equipment. Patients confirmed they observed staff wearing gloves and visors. Comments included, 'It's always clean and tidy and the staff wear gloves.'

Dental staff completed training appropriate to their roles and they described the practice as a supportive environment.

Quality assurance, in the form of questionnaires, complaints monitoring and audits was carried out. This ensured patients who used the service were able to express their views and make suggestions for improvements.