Archived: River at The Bay

The Commission had received an action plan from the provider, which detailed how they intended to address the area of concern. We have not revisited the practice or spoken with people who used the service as part of this review because the practice were able to demonstrate they were meeting the standards without the need for a visit. We asked the provider to tell us, with supporting evidence, how they had complied with the outcome identified as non-compliant at the last inspection.

The provider sent photographic evidence to demonstrate the addition of a dedicated hand washing sink in the decontamination facilities at the practice. In addition, the provider also provided a copy of the practice decontamination policy which set out the changes which had been made to comply with the decontamination guidance provided by HTM01-05.

People who used the service were protected from the risk of infection

People made positive comments about staff and indicated they felt safe and well cared for. One person told us, "My care has been very good here. My dentist is professional and staff are always very polite'.

People told us and we saw evidence that high standards of care and welfare were operating at the practice. Staff were trained appropriately to deal with medical emergencies and necessary emergency procedures were in place alongside current stocks of emergency medications and oxygen cylinders.

The premises were clean and well maintained. Decontamination procedures were not fully aligned with Department of Health guidance on decontamination in primary dental care. There were arrangements for infection control checks and daily cleaning tasks. Staff were knowledgeable regarding infection control and decontamination procedures. There was documented evidence that equipment used had been maintained and inspected by specialist contractors.

We looked at three sets of patient notes held on the practice computer system and observed these included a medical history and were regularly updated to ensure they accurately reflected treatment discussions and choices.