21 February 2012
During a routine inspection
We observed the interactions of staff with people who use the service. This was person centred with good explanations from reception staff to new patients. People we observed receiving care appeared relaxed and expressed their understanding of treatment options discussed. We observed they had a good rapport with the practitioner and expressed gratitude on leaving.
We examined a sample of patient records and saw they included medical histories and current treatments for the people concerned. We saw the records also contained clear details of the treatment people received.
We saw that where people had arranged treatment privately they were given quotes
in advance, with a break down of the costs.
We saw the contact details for emergency treatment were displayed in the reception area of the practice.
The practice had effective systems in place for the decontamination of instruments. Staff had been trained to follow infection prevention and control precautions.
The practice was located over four floors and there was no passenger lift. The practice does not have disabled access so any person with a disability is referred to another of the provider's practices which does have disabled access. The practitioners work between practices to enable continuity for people who use the service.
Staff had received training in protecting vulnerable adults, children and young people and recognising signs of abuse through oral examination. Staff were not fully aware of how to protect people through the use of the Mental Capacity Act 2005.