The Care Quality Commission
  • Dentist
  • Dentist

Archived: Dr Andrew Hill - Parsonage Farm Business Centre

Church Street, Ticehurst, Wadhurst, East Sussex, TN5 7DL (01580) 200226

Provided and run by:
Dr. Andrew Hill

All Inspections

12 August 2013

During a routine inspection

During our inspection we spoke with the dentist, the practice manager, a dental nurse and four patients. We looked at the service's policies, seven sets of clinical records, and staff files. We also took information from other sources to help us understand the views of people who used the service, which included a patient satisfaction survey.

The patients we spoke with told us their consent was sought before treatment began. One patient told us, 'Everything is explained to me before I sign a consent form and any treatment is carried out with my agreement".

We found that treatment was delivered in line with patients' care plans and adjusted to meet individual needs. A patient told us, "I cannot fault this dentist's care, he is really very good and I am delighted with what has been done". Another patient said, "We get an excellent service here".

The practice had a safeguarding policy for the protection of children and vulnerable adults. Staff were trained appropriately and were aware of their responsibilities in respect of safeguarding.

The practice was following appropriate guidance in relation to infection control. A member of staff we spoke with told us, 'We are very vigilant with infection control and follow the guidelines exactly'. A patient told us, "The place is lovely, modern, always clean and welcoming".

We found that the practice has a complaint policy and procedures in place. They addressed complaints appropriately and in a timely manner.