Updated 24 February 2022
We undertook a follow-up focused inspection of Eastgate Dental Centre on 10 February 2022.
This inspection was carried out to review, in detail, the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.
At our inspection on 24 September 2021 we found the registered provider was not providing safe and well-led care and was in breach of Regulation 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Eastgate Dental Centre on our website www.cqc.org.uk.
As part of this inspection we asked:
- Is it safe?
- Is it well-led?
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
Our findings were:
Are services safe?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 24 September 2021.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 24 September 2021.
Background
Eastgate Dental Centre is in Aylesbury and provides NHS and private preventive, cosmetic and implant dentistry for both adults and children.
There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice.
The practice has 12 dental treatment rooms. Seven of which are based on the ground floor which is accessible to wheelchair users, prams and patients with limited mobility.
The practice employs 12 dentists, four specialist orthodontists, five hygienists, three dental hygiene therapists, six dental nurses, four trainee dental nurses, four reception staff and two practice managers (who are also trained nurses).
During the inspection we spoke with three dentists, two dental nurses, one receptionist and the practice manager.
We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
- Monday 8.30am - 7.00pm
- Tuesday 8.30am - 5.30pm
- Wednesday 8.30am - 5.30pm
- Thursday 8.30am - 5.30pm
- Friday 8.30am - 5.30pm
- Saturday 10.00am - 1.00pm
Our key findings were:
- The provider had systems to help them manage risk to patients and staff.
- The provider had quality assurance processes to encourage learning and continuous improvement.
These improvements showed the provider had taken action to improve the quality of services for patients and comply with the regulations when we carried out a follow-up focused inspection on 10 February 2022.