The Care Quality Commission
  • Dentist
  • Dentist

Archived: Fox and Goose Dental Centre

5 Stechford Lane, Ward End, Birmingham, West Midlands, B8 2AW (0121) 783 2121

Provided and run by:
Dr. Jaswinder Bardha

Important: The provider of this service changed. See new profile

All Inspections

19 April 2013

During an inspection looking at part of the service

We inspected this practice in June 2012, at that time all the people that used the service were happy with the treatment that they received. However, at that inspection we found that the provider was not compliant with the regulations in several areas. The systems that were in place did not ensure that people received treatment in a safe way. We undertook this follow-up inspection to check on what actions the provider had taken to ensure that they were meeting the regulations. We found that the provider had taken appropriate actions to comply with the regulations to ensure that people that use the service received treatment in the safest way. One person we spoke with during the inspection said, 'He is the best dentist.'

27 June 2012

During a routine inspection

People had no concerns what so ever about the care they received from the dentist. One person said I have had a lot of treatment. I had three teeth taken out last week and was happy with the treatment.'

During the inspection we saw that people's privacy and dignity was not fully respected at all times during treatment.

We found that people received the care and treatment they needed. We saw that records detailed the treatments people received. People told us that they would be seen quickly in an emergency. One person told us 'They will see you in an emergency. I have never needed to use the surgery for emergency, but I understand they keep vacant appointments if you are in pain.'

We found that the provider did not have procedures in place to ensure that vulnerable people were safeguarded from abuse.

Although people we spoke with had no concerns about the cleanliness of the practice. We found that people did not receive care and treatment in an environment that was managed so as to reduce the risks of infections.

There were no procedures in place to show that staff were safely recruited to work with people.

We found that the correct procedures were not in place to ensure staff were fully supported in their role.

We saw that the provider did not have systems in place to monitor the service to ensure that people received a quality service.