Aviary House

Updated 29 April 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 04 February 2022 and was announced. We gave the service one days’ notice of the inspection.

Updated 29 April 2022

What life is like for people using this service:

People who used the service continued to receive good care.

People felt safe and were protected from avoidable harm. Risks associated with people’s care and support were managed well. Staff and the registered manager understood their responsibilities to keep people safe. The building was clean, and staff followed good infection control practices. Plans were in place to safely evacuate the building in the event of an emergency. Enough staff were employed to meet people’s needs and recruitment procedures minimised, as far as possible, the risks to people's safety. Medicines were managed safely by the service. A system to record accidents and incidents that occurred was in place. Lessons were learnt when things went wrong.

People's care, treatment and support continued to achieve good outcomes, promotes a good quality of life and is based on best available evidence. The service was working within the principles of the Mental Capacity Act. Staff received support and training to be effective in their roles. The staff team worked in partnership with other health and social care professionals to ensure people received the support they needed to maintain their well-being and health.

People were complimentary about the level of care shown by staff. People’s dignity was maintained and their right to privacy was respected. People were supported to be independent. People maintained relationships that were important to them and were involved in the planning and review of their care.

People’s needs were met through good organisation and delivery. People received personalised care and support specific to their needs and preferences. A system was in place to manage complaints about the service and people knew how to complain.

The service was consistently managed and well-led. People and their relatives spoke positively about the management team. Staff enjoyed their jobs and a staff recognition scheme was in place. The registered manager understood their responsibilities in relation to and the requirements of their registration. Audits and checks were completed to ensure the safety and quality of the service was maintained.

Rating at last inspection:

Good (The date last report published was 1 March 2016)

About the service: Aviary House is registered to provided care and accommodation and personal care and support for up to 28 people living with mental health conditions in Solihull, West Midlands. During our inspection 28 people were in receipt of care and support.

Why we inspected: We inspected the service because it was previously rated 'Good', and it was time for us to return to check whether the rating continued to be 'Good'.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.