The Care Quality Commission
  • Dentist
  • Dentist

Bupa Dental Care Newton Abbot

Brunel Road, Brunel Industrial Estate, Newton Abbot, Devon, TQ12 4XX (01626) 241173

Provided and run by:
Den Dental Group Practice LLP

All Inspections

27 March 2013

During a routine inspection

We asked five patients for their comments about the practice. They told us that they had been attending for between one and five years. All said they were treated with courtesy and respect when they arrived and found the reception staff helpful. One patient described the reception staff as "very helpful and they were never kept waiting more than five minutes". Another said that he had recently phoned up as an emergency and was seen promptly. They all said it was easy to make appointments when needed.

Three of the patients told us that the treatment was explained carefully to them and that they were given good advice on how to care for their teeth and gums, however, two said that this was not the case. One patient said she was very unhappy with a denture treatment she had at the practice. She felt that some teeth were unnecessarily removed by the dentist prior to making the denture and when it was fitted she could not wear it, when she complained she did not feel her complaint was handled well. However, she was seeing a different dentist and being given a free replacement denture and felt more confident. We saw her leave after having her treatment completed she appeared to be very happy with it.

We saw that patient's needs were assessed and care and treatment delivered in way that was intended to ensure their safety and welfare. Patients were protected from cross infection because appropriate guidance had been followed.