The Care Quality Commission
  • Dentist
  • Dentist

Archived: Bupa - Deepway Lane, Exminster

Seaton House, Exminster, Exeter, Devon, EX6 8DB 0844 387 9901

Provided and run by:
Den Dental Group Practice LLP

All Inspections

7 February 2013

During a routine inspection

We spoke to three patients, all of whom were very complimentary about the practice. They felt that they were treated with respect and dignity. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. One patient told us "He is very good with children in particular -- excellent" and another said "Very pleased -- we feel the practice is very good". A third patient told us "The staff are so friendly and kind".

We saw that patients were invited to make comments either by filling in a patient satisfaction survey or by putting comments in the comments box or comments book, both present in the waiting room.

The practice was friendly, welcoming and informative. We saw that patients were listened to in all areas of the practice. The surgery was clean throughout and there was evidence of a well-supported staff. There was a plentiful supply of patient leaflets in the waiting room explaining treatment options and other relevant information.

We found that all patients were given sufficient information to give an informed consent, and the staff were well trained and caring. The practice was well led by the practice owner and the staff were observed to be well organised.