18 March 2013
During a routine inspection
We saw that staff were polite and welcoming to people entering the premises. We spoke to a number of people who use the practice and they indicated they were very pleased with the service they received. They felt their privacy, dignity and independence were respected. They also felt they were consulted and involved in their treatment and felt safe as they were seen in premises that maintained a good level of cleanliness.
People also felt that they were consulted about their treatment, offered options and asked about the quality of service provided and how this could be improved.