24 May 2013
During a routine inspection
People said that they felt involved and consulted when discussing their treatment options.
People told us that their privacy was always maintained and that they were treated with respect at all times.
People told us that dental staff offered support and advice on maintaining good oral health. One person told us that advice, 'Obviously worked as I don't need much treatment'.
We saw that arrangements were in place to deal with emergency situations. Staff had received training to manage medical emergencies.
The small staff team all said that they felt well supported. They told us they received regular training opportunities to meet their needs and those of the practice.
We saw that the practice had procedures in place for the management of infection control. Staff had received training to reduce the risk of cross infection. People told us they were confident that good standards of cleanliness were maintained.
The practice had a complaints policy and procedure. Although people were not aware of the formal complaints process, it was seen displayed in the reception area. Everyone told us that they would be confident to speak with any of the staff if they had a worry or concern.