- Dentist
G K Ooi & Associates - Kennington Road
Report from 30 April 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 17 May 2024. We found the practice had not met all regulations. Recruitment procedures reflected current legislation. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. Maintenance of premises and equipment was not undertaken at recommended intervals. There was a lack of effective leadership, and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated. Infection control procedures did not entirely follow published guidance. Staff training was not up-to-date and reviewed at the required intervals. G K Ooi & Associates – Kennington Road is in the London Borough of Lambeth and provides predominantly NHS dental care and treatment for adults and children. At the time of our assessment, the dental team included 2 associate dentists, 2 dental nurses, 2 trainee dental nurses, and 1 receptionist who was also a qualified dental nurse. The practice manager and provider is a dentist who does not work clinically at this location The practice had 2 treatment rooms. During the assessment we spoke with 1 associate dentist, 2 dental nurses, the receptionist and the practice manager. The provider was not complying with all regulations. Full details of the regulations the provider was not meeting are within the quality statement section of the report. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
On the day of inspection, we saw positive feedback from 8 patients. Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. 19 comments were received. 100% of views expressed by patients were positive. Comments included: “staff create a welcoming and professional environment that prioritizes patient comfort and care” and “amazing attitude and phenomenal dental work”. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.