Singleton Dental Practice

We asked the provider to take action to address these concerns. They wrote to us confirming that all required actions had been taken to comply with the regulations regarding cleanliness and infection control. A planned follow-up inspection was scheduled to check that the provider had achieved compliance.

At this inspection on the 7 August 2014, we found that the provider was able to demonstrate that they had met the compliance actions set to address the areas of concern identified at our previous inspection.

The practice had an infection control policy and during our inspection, we observed that clinical staff followed the policy and the related procedures. However, records were not kept of the infection control tasks and cleaning activity undertaken to evidence that staff followed the procedures on a day-to-day basis.

The provider was not always effectively auditing infection control systems and procedures to monitor and check that essential quality requirements were achieved and maintained. There were no records to demonstrate how the provider followed up and acted on issues that had been identified by the audits undertaken and what actions had been taken to address infection control problems when they arose.

We found that not all clinical staff had received specific infection control training during the previous year.

Patients said their treatment plans were always explained and discussed with them, including choices about treatment and costs.

Patients said that the practice was always clean, and all the staff were friendly, welcoming and respectful.