The Care Quality Commission
  • Dentist
  • Dentist

Archived: The Dental Surgery

94 Aldershot Road, Fleet, Hampshire, GU51 3FT (01252) 625629

Provided and run by:
Mr. David Robinson

Important: The provider of this service changed. See new profile

All Inspections

During a check to make sure that the improvements required had been made

We found, from the documentary evidence supplied, that the service had carried out staff training that ensured people were cared for by suitably qualified and knowledgeable staff. We also found that the service had carried out recruitment processes that ensured people were cared for by suitably qualified, skilled and experienced staff.

10 July 2013

During a routine inspection

Nine people told us 'they were provided with good information about the treatments and the cost of the different treatments'. They told us that they found the written information provided very helpful and informative. They all said, 'The staff were always polite and helpful'.

One person said, 'I have been using this practice for over thirty years and I am very happy. The dentist and staff know and respect me and they listen to what I have to say about my treatment'. Another person wrote,'The staff are wonderful, they provide me with all the information for after care'.

People told us the dentist made sure they understood their treatment and choice by giving information in a way they could understand. People said a range of treatment was discussed with them, but they made the choice of treatment they wanted. One person said, 'I had a full and thorough discussion regarding my medical and dental health and I had x-rays taken'.

We found people were involved in making decisions about their care, treatment and support. They experienced effective, safe and appropriate care. People were cared for in a clean well maintained environment and were protected from abuse. They had their comments listened to and acted on effectively.

We found the provider did not have an effective selection process in place to ensure suitable staff had been employed. The provider had not taken reasonable steps to identify the possibility of abuse and prevent it before it occurred.