21 March 2013
During a routine inspection
As part of our inspection we spoke with three people who were registered with the practice. We also spoke with the dentist, the practice manager and the dental nurse. We reviewed six dental records, looked at three staff files, policies and procedures and the quality assurance records.
People who used the practice told us that they were happy with the quality of treatment they received. They felt they were given enough information about their treatment options and were able to ask any questions that they wanted to.
People told us that the practice was clean and tidy and that they had no concerns about hygiene. The staff told us that regular infection control checks ensured that hygiene and cleanliness was maintained in clinical areas.
By looking through the staff records we were able to see that the dentists and staff were qualified and maintained their continuous professional development (CPD) as required by the General Dental Council (GDC).
Staff told us they were supported by their managers through regular staff meetings and supervisions. The staff said that this helped them make sure their training and development needs were identified and addressed.
People were able to provide regular feedback and we saw evidence of actions being implemented from this. We saw that there were regular audits and quality checks.