The Care Quality Commission
  • Dentist
  • Dentist

Archived: Apollonia Dental Care

231-233, 25 Greenford Road, Greenford, Middlesex, UB6 8QZ (020) 8575 8030

Provided and run by:
Dr Surinder Ghalley

Important: The provider of this service changed. See new profile

All Inspections

12 March 2013

During a routine inspection

We spoke with the principal dentist, two dental nurses and the receptionist. There were three dentists working at the practice at the time of our visit. We also spoke with three patients who were satisfied with the care and treatment they received. They told us that they were given information about the treatment options available to them, the cost of these and said they were given time to make a decision that was right for them.

Patients told us they were asked about their medical history and we saw that people were given advice and information about lifestyle choices that may be affecting their oral health. The surgery had planned for foreseeable emergencies and staff told us that they had received training for dealing with medical emergencies.

The patients spoken with told us they were very happy with the care and treatment they received. One patient said, "they have been superb" and another said, "it's excellent, they treat me like a VIP"

The practice was clean at the time of our visit and the patients we spoke with said that the service was always clean when they attended an appointment.

Staff received ongoing training and support to ensure they were able to meet patient's needs effectively

The practice had a complaints management system in place and information about how to make a complaint was displayed in the reception area. There was also a suggestion box for patients to make comments.