2 August 2013
During a routine inspection
Patients referred to good relations with the dentist they saw. One said, 'they give you good advice,' and a second said, 'they put me at ease. I was scared in the past visiting a dentist.'
Patients told us they were treated with respect and that treatment was explained to them. One patient said, 'they explain everything and they make sure I understand.' The treatment plans we saw contained clear information for patients and had been signed by them. Relevant health information had been obtained. Staff had been provided with a range of relevant training. Patients had been asked to give their views via a patient survey and there was relevant information about the service, health care and how patients could complain on display in the waiting area.
The dental surgery was clean and tidy. There were records confirming that the decontamination equipment had been serviced regularly and that daily checks were being undertaken. There had also been regular audits of the decontamination process. A range of other audits had been carried out and there was a comprehensive set of procedures and risk assessments.