5 July 2017
During a routine inspection
Hillfield House provides accommodation and residential care for up to 34 people who may be living with dementia. At the time of the inspection there were 32 people using the service.
At the last inspection on 1 October 2015, the service was rated Good. At this inspection we found the service remained Good.
People felt safe with the staff that supported them. People were supported to keep safe as identified risks were managed in a way that ensured risks to people were minimised, whilst promoting their rights and choices. People were supported to take their medicine when needed in a safe way. People were protected from the risk of harm as staff understood what constituted abuse or poor practice. Checks were made before employment to confirm staff were of good character and suitable to work in a care environment.
People’s needs and choices were met as there was sufficient staff available who received training and supervision to support and develop their skills. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People were supported by a consistent staff team that knew them well and promoted their independence. Staff understood people’s preferred communication method and the support they needed to make their own decisions. When people were unable to consent to specific decisions they were supported in their best interest.
People’s needs were assessed and support plans where developed with them and their representatives to enable them to be supported in their preferred way. There were regular reviews of people’s care to ensure it accurately reflected their needs.
People were supported to maintain a diet that met their dietary requirements and received support from health care professionals to ensure their well-being was maintained. Health concerns were monitored to ensure people received specialist health care intervention when this was needed.
Staff were kind and caring when supporting people and knew their likes and dislikes.
People were supported to participate in social activities. People told us that they liked the staff and we saw that people’s privacy was respected by the staff team. The staff and management team made visitors feel welcome and were approachable. People were treated with respect and supported to maintain their dignity. The staff worked in partnership with people when supporting them.
There were processes in place for people to raise concerns and express their views and opinions about the service provided. There were systems in place to monitor the quality of the service to enable the registered manager and provider to drive improvement.
Further information is in the detailed findings below.