The Care Quality Commission
  • Dentist
  • Dentist

Brightside Dental

4 Maidstone Road, Bounds Green, London, N11 2TP (020) 8888 4401

Provided and run by:
Dr. Ketan Shah

All Inspections

2 February 2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 2 February 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • Staff felt involved and supported and worked as a team.
  • The provider had effective leadership and a culture of continuous improvement.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider had information governance arrangements.

Background

Brightside Dental is in the London Borough of Haringey and provides NHS and private dental care and treatment for adults and children.

The practice is in a ground floor building close to Bounds Green underground station. There is level access into the building for people who use wheelchairs or those with pushchairs.

The dental team includes the principal dentist, four associate dentists, a hygienist, a hygiene therapist, four dental nurses and two trainee dental nurses. They are supported by a practice manager and two receptionists. The practice has four treatment rooms and a separate decontamination room.

During the inspection we spoke with the principal dentist, an associate dentist, the hygienist, two dental nurses and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday from 9am to 8pm.

Tuesday to Friday from 9am to 6pm.

Saturday from 9am to 4pm.

17 February 2014

During a routine inspection

We inspected the practice on the 17 February 2013. We spoke with the provider, the practice manager and two nurses. We looked at patient records and other documentation relating to the service. All were well-maintained and up to date.

We spoke with three patients attending for appointments. All had used the service for many years. They were very happy with the service provided and complimentary of the dentists' manner and work. One patient told us that since they started using the service they had moved some distance away from the area, but still preferred to travel the long distance as 'the practice is so good'. The practice specialises in providing a service to patients who may be nervous of dental treatment.

The premises were clean and tidy. Patients we spoke with said they had no concerns over hygiene issues. Appropriate hygiene procedures were in place. There was an ongoing programme of redecoration and refurbishment.

The provider carried out regular checks and audits to ensure a high quality service. All patients were asked to provide feedback on the service at each visit.

We observed high standards of customer care, with the staff being friendly, attentive and helpful. The patients were given sufficient information regarding their recommended treatment and the costs. The practice had a website which contained lots of information about the service. It included patients' comments and testimonials, some of which were recorded in short videos.