Archived: Cox's Dental Healthcare

People we spoke with said they were happy with the service they received and said they had recommended the practice to their family and friends. Comments we received about the service included 'always very pleasant, friendly and helpful.'

People told us they would speak to the dentist if they were unhappy with anything. We saw information about how to make a complaint was available to people. We also saw people were able to make comments about the service.

People we spoke with said everything always looked clean and they were satisfied with the standards of cleanliness.

We saw suitable arrangements for control of infection and decontamination of instruments were in place. Staff described to us how the equipment was monitored to ensure it worked efficiently.

All the staff we met were professional in their manner and enthusiastic about their work. They told us they had regular training and were supported by the dentists.

We saw there were some systems in place to monitor equipment safety but records were not always completed to demonstrate the checks had taken place.

We saw a recent report by the local Primary Care Trust which had made a number of requirements to the practice.