Wandle Healthcare Services

Updated 12 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by one inspector and 2 Experts by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours' notice of the inspection. This was because we needed to be sure that the provider would be available to support the inspection when we visited.

What we did before the inspection

We reviewed information we had received about the service since our last inspection. We used this information to plan our inspection.

During the inspection

We spoke with 8 people who used the service and 15 relatives about their experience of the care provided. We also spoke with the registered manager, deputy manager and 4 staff members who provided care to people.

We reviewed a range of records. This included people's care plans and risk assessments, medicines management procedures and staff files in relation to training and recruitment data. A variety of records relating to the management of the service, including audits and policies were also reviewed.

We contacted 3 healthcare professionals to find out their experiences of working with this provider.

Updated 12 January 2023

About the service

Wandle Healthcare Services is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection, 83 people were receiving personal care from this service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

Although people's care records required more information, people felt safe and well supported by the staff team. Systems were in place to ensure safe infection control practices and where necessary, the provider took action to improve their practice. People received their medicines as prescribed. Pre-employment checks took place before staff started working with people. Staff told us they were well supported and had appropriate training required for the job.

There was a strong management team in place with shared responsibilities to ensure effective care delivery. The service supported people's choices and well-being as necessary. People felt respected and had support to make decisions where they required it. Procedures were in place to address the concerns and complaints received as necessary. Staff contacted the healthcare professionals for guidance and support when people needed it.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last overall rating for this service was good (published 19/02/2020).

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Wandle Healthcare Services on our website at www.cqc.org.uk.

Why we inspected

We carried out the inspection to check whether the provider had embedded and sustained improvements that we had noted at our previous inspection.

This was a focused inspection and the report only covers our findings in relation to the Key Questions Safe and Well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has not changed and remains good. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.