The Care Quality Commission
  • Dentist
  • Dentist

Archived: Roger Levy's Dental Practice

158 High Road, Wood Green, London, N22 6EB (020) 8888 7100

Provided and run by:
Mr. Roger Levy

Important: The provider of this service changed. See new profile

All Inspections

27 September 2022

During a routine inspection

We carried out this announced comprehensive inspection on 27 September 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we asked the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • The dental clinic had information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Improve the practice's protocols and procedures for the use of X-ray equipment in compliance with The Ionising Radiations Regulations 2017 and Ionising Radiation (Medical Exposure) Regulations 2017 and taking into account the guidance for Dental Practitioners on the Safe Use of X-ray Equipment.
  • Improve the security of NHS prescription pads in the practice and ensure there are systems in place to track and monitor their use.
  • Take action to ensure the clinicians take into account the guidance provided by the College of General Dentistry when completing dental care records.

Background

Roger Levy’s Dental Practice is in the London Borough of Haringey and provides NHS dental care and treatment for adults and children.

The practice does not have step free access. Patients requiring wheelchair-accessible treatment rooms are signposted to another local practice that can offer this. Metered car parking spaces are available near the practice.

The team consists of 4 dentists, 2 dental nurses and 2 receptionists. The practice has 2 treatment rooms.

During the inspection we spoke with 2 dentists, 2 dental nurses and a receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Thursday from 9am to 6pm.

Friday from 9am to 1.15pm.

14 August 2013

During a routine inspection

We visited the practice and spoke to one dentist, one dental nurse, the practice manager and four patients who were waiting or had just completed appointments while we were inspecting the premises.

One patient told us "[the dentist] is lovely and helpful". Another patient told us they received "first class service" at the surgery.

We looked at five patient records from both NHS and private treatments and saw that people had signed their treatment plans and had been given information about their courses of treatment. People we spoke with told us they had been told about their treatment and given options before the treatment started.

The surgery had necessary emergency drugs and members of staff were aware of how to manage a medical emergency. Staff had up to date training in clinical practice and there were regular team meetings to ensure learning was shared.

We saw patient feedback surveys which were collated every six months. We saw that the practice had conducted two infection control audits over the past year.