We spoke with the registered manager, a dentist and a dental nurse and looked at the practice's records relating to infection control and decontamination. At this inspection we found that the provider had taken the steps they needed to achieve compliance.
The patients we spoke with told us that they were very happy with the dental treatment at this practice. One patient told us 'I like it here, they have been helpful and brilliant'. The receptionist told us, 'We have a very modern practice and we are very up to date'. The dentist told us, 'We are very flexible, and the staff are excellent'. Staff told us they felt supported and enjoyed working at the practice. A patient told us 'The staff come across as very well trained and confident'.
All the staff we interviewed knew their roles in protecting vulnerable adults and children.
The practice had systems in place to assess and continually review the service that it provided and was making improvements where needed.
However, we found the practice was not following infection control policies and staff were unable to demonstrate a good understanding of infection control procedures.