Archived: Green Lane Dental Centre - Penge

Updated 10 December 2015

We carried out an announced, comprehensive inspection on 17 September 2015. The inspection took place over one day. The inspection was led by a CQC inspector. They were accompanied by a dentist specialist advisor.

Prior to the inspection we reviewed information we held about the provider.

During the inspection we toured the premises and spoke with the staff team on the day: two dentists, three dental nurses, and the practice manager who is also a dental nurse. To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.

We also reviewed information we asked the provider to send us in advance of the inspection. This included their latest statement of purpose describing their values and their objectives and a record of any complaints received in the last 12 months.

We received feedback from 13 patients. We reviewed patient feedback gathered by the practice over the last 12 months.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 10 December 2015

We carried out a comprehensive inspection of Green Lane Dental Centre on 17 September 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Background

Green Lane Dental Centre is situated in Penge, South East, London, and provides NHS and private dental care services to patients of all ages.

The treatment rooms and the reception and waiting area are on the street level of the premises.

The practice had a registered manager, who is also the practice manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Thirteen people provided feedback about the service. The patient feedback we received was that they were happy with the care and treatment they received from the practice, and that the staff were helpful.

Our key findings were:

• The practice had systems to assess and manage risks to patients, including for infection prevention and control, health and safety and the management of medical emergencies.

• The practice carried out oral health assessments and planned treatment in line with current guidance for example from the Faculty of General Dental Practice (FGDP).

• Staff received training appropriate to their roles and told us they felt well supported to carry out their work.

• Staff ensured there was sufficient time to explain fully the care and treatment they were providing in a way patients understood.

• Patients were able to make routine and emergency appointments when needed.

• There were clearly defined leadership roles within the practice and staff told us they felt well supported and comfortable to raise concerns or make suggestions.

There were areas where the provider could make improvements and should:

• Review availability of medicines and equipment to manage medical emergencies giving due regard to guidelines issued by the British National Formulary, the Resuscitation Council (UK), and the General Dental Council (GDC) standards for the dental team.