CSPC Healthcare LTD

Updated 17 November 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 9 and 10 October 2017 and was announced. The provider was given 7 days’ notice because the location provides a domiciliary care service and we needed to arrange to make home visits and telephone calls to people using the service. We also needed to be sure that somebody would be at the office when we visited. The inspection was carried out by one inspector.

Before the inspection we reviewed the information we held about the service. This included any notifications the agency had sent us. Notifications are changes, events or incidents that providers must tell us about. We also contacted the local authority to see if they had any information which might help inform the inspection.

We spoke with four people who used the service and five relatives of people who used the service, including people we met face to face in their homes. We spoke with the registered manager, the provider, the care co-ordinator and six care staff who worked for the service.

We looked at the care records of four people who used the service and other documentation about how the service was managed. These included policies and procedures, three staff recruitment records and records associated with quality assurances processes.

Updated 17 November 2017

This announced inspection took place on 9 and 10 October 2017. The service provides personal care and support to people in their own homes in Cannock and the surrounding areas. At the time of our visits, 54 people were receiving a service. When we last inspected the service in July 2015, the service was rated Good; at this inspection we found that the service remained Good.

There was a registered manager in the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive safe care and staff understood their responsibilities to safeguard people from abuse or avoidable harm. Staff had been trained in safeguarding procedures. The provider had effective recruitment processes in place and there were sufficient numbers of staff to support people safely. People's medicines were managed safely.

People continued to receive effective care. Staff understood their responsibilities to support people to have maximum choice and control of their lives and support them in the least restrictive way possible. The provider’s policies and systems support this practice. Staff had regular supervision and had been trained to meet people's individual needs.

People were supported by caring, friendly and respectful staff. Staff knew people and their families well, respected their privacy and dignity and promoted their wellbeing. Staff listened to people and encouraged them to maintain their independence. Where required, people had been support to have enough to eat and drink to maintain their health and wellbeing. They were also supported to access other health services.

People continued to receive responsive care and support and had care plans that took account of their individual needs, preferences, and choices. People and their relatives had been involved in planning and reviewing people's care and plans were kept up to date to ensure they continued to be relevant. People new how to raise any concerns and were confident that they would be listened to.

The service continued to be well-led. Systems were in place to continually assess and monitor the quality of the service. People and their relatives were encouraged to give feedback about the service on how improvements could be made. Staff felt supported and valued by the provider and were involved in the development of the service. This promoted a caring and inclusive culture within the service.