18 March 2013
During a routine inspection
During this inspection we spoke with two patients. They indicated that they were well treated and staff were respectful towards them. They said they were satisfied with the care and treatment provided. Their views can be summarised by the following comment, 'I am very, very happy. I get the care and treatment I want ' absolutely right from front door right through to treatment!'
The practice had a policy for ensuring that all patients regardless of their background were treated with respect and dignity. Staff were also knowledgeable regarding procedures for safeguarding children and adults.
Patients expressed confidence in the dentists and other staff who attended to them. Assessments and treatment plans had been prepared for patients. The dentist explained treatment options and treatment was given with their agreement and written consent. Follow-up appointments had been made for patients who needed them.
The premises were clean and equipment was regularly maintained. There were arrangements for infection control. Staff were knowledgeable regarding infection control and decontamination procedures for equipment and instruments used.
There was a brochure with information regarding the dental practice. This included the complaints procedure and phone number for emergencies.