Archived: Market Square Dental Practice

We found that staff were supported to enable them to deliver safe care and treatment. Staff had received appraisals that included a performance assessment and opportunities for them to further develop themselves. Staff spoken with told us that they felt supported by the provider who was readily available for any advice and guidance and provided them with training so that they were competent to carry out their roles.

The provider monitored and assessed the services provided through a patient survey, analysis of complaints and by seeking views from staff working at the practice. An infection control audit had been undertaken and this reflected that infection control procedures were effective. The provider sent us an audit schedule that identified the audits that would take place throughout 2014.

We saw from the dental records that treatment options and explanations were given before treatment commenced.

One person said, "I have been coming here for more than thirty years and have always had good service. The dentists are really patient and never rush when they are explaining things.'

On the day of our inspection the surgeries, decontamination room and waiting areas were all clean.

We saw some evidence that staff received appropriate professional development and were supported by regular training. However, there were no appraisals or formal support systems in place.

There was a system in place to gain feedback from customers to gauge people's satisfaction. However, there was no robust system in place to identify risks to people who use the service and measure the quality of service provided.