Updated 21 June 2023
We undertook a follow up focused inspection of Shelton Dental Centre on 31 May 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental advisor.
We had previously undertaken a comprehensive inspection of Shelton Dental Centre on 7 February 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Shelton Dental Centre on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
As part of this inspection we asked:
- Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 7 February 2023.
Background
Shelton Dental Care is in Shelton, Stoke on Trent and provides NHS and private dental care and treatment for adults and children.
There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available in pay and display car parks near the practice. The practice has made reasonable adjustments to support patients with access requirements.
The dental team includes 7 dentists, 14 dental nurses (including 5 trainee dental nurses), 3 receptionists, 2 cleaners, a laboratory technician and a practice manager who is also a qualified dental nurse. The practice has 12 treatment rooms.
During the inspection we spoke with the assistant manager and practice manager, 6 dentists (including 4 practice partners) and 2 dental nurses. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday to Friday from 8.30am to 5pm.