Archived: Polegate Dental Practice

We also took information from other sources to help us understand the views of people who used the service, which included a patient satisfaction survey and staff meeting minutes.

The patients we spoke with told us they thought they received good dental treatment from the dentists. One patient told us, 'I think the dentist is very good. They look after my teeth. They do their job properly and listen to me.' Another patient told us, 'I didn't know how to clean my teeth properly until I came here. I have increased my knowledge and they are always friendly and accommodating.'

Staff understood their role in protecting vulnerable adults and children from abuse. A member of staff that we spoke with told us, "We are all fully aware of safeguarding issues and what to look out for. The practice manager is our safeguarding lead. I would report any concerns to them or social services if I needed to.'

The practice was following appropriate guidance in relation to infection control and the staff were supported to carry out their responsibilities in relation to infection control. One of the dentists that we spoke with told us, 'The dental nurses are very thorough and make sure that instruments are properly sterilised.'

The practice had systems in place to assess and continually review the service that it provided and was making improvements where needed.