At this inspection we found that the provider had addressed all these gaps. This included the replacement of torn chairs and flooring, the fitting of a new boiler to ensure water temperatures were adequate, and improved processes for monitoring infection control within the service.
Patient's privacy and dignity was respected. Patients told us that the staff were friendly and approachable. The waiting area was separate from the reception desk, and treatment was discussed privately in the treatment rooms.
Patients we spoke with said the service always appeared clean and tidy. The service had procedures for cleaning and decontamination that followed national guidance. However, there were some areas of the service that required attention to reduce the risk of cross-contamination, and the necessary action had not been taken to manage the risk of Legionella.
The patients we spoke with were positive about the staff and the care provided. The staff were up to date with their professional training requirements.
The service had processes in place for managing the quality of the service by identifying and resolving problems, and making improvements.