Mydentist - Leamington Road - Blackpool Also known as my dentist

Updated 11 April 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The inspection took place on the 9 March 2017 and was led by a Care Quality Commission (CQC) inspector who had remote advice from a specialist dental advisor.

Prior to the inspection we asked the practice to send us some information which we reviewed. This included details of complaints they had received in the last 12 months, their latest statement of purpose, and staff details, including their qualifications and professional body registration number where appropriate. We also reviewed information we held about the practice.

During the inspection we spoke with the practice manager, two members of managerial staff from the regional compliance team, one dentist, two dental nurses and the receptionist. We toured the practice and reviewed emergency medicines and equipment. We reviewed policies, protocols and other documents and observed procedures. We also reviewed the one completed CQC comment card which we had sent prior to the inspection for patients to complete about the services provided at the practice.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 11 April 2017

We carried out an announced comprehensive inspection on 9 March 2017 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

MyDentist Leamington Road Dental Practice provides NHS dental treatment to patients of all ages and has a small private practice list. The services include preventative advice ,treatment and routine restorative dental care.

The staff team consists of two dentists, a dental hygienist and three qualified dental nurses, a trainee nurse, one receptionist and a practice manager.

The practice is in north Blackpool and is based in a converted listed building which has recently undergone refurbishment. The practice has three surgeries, of which one is situated on the ground floor, a decontamination room, a waiting room and a reception area. There is limited access for patients with disabilities. The building is a Victorian property and the provider is unable to improve the access. A portable ramp is available for patients who cannot manage the steps into the building.

The opening hours are Monday to Friday 9.00am – 5.00pm and Saturday 9:00am – 4.30pm.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

Our key findings were:

• The premises were visibly clean and tidy.
• The practice had procedures in place to record and analyse significant events and incidents.
• Staff had received safeguarding training, and knew the process to follow to raise concerns.
• There were sufficient numbers of suitably qualified, skilled staff to meet the needs of patients.
• Staff had been trained to deal with medical emergencies, and emergency medicines and equipment were available.
• Patients’ needs were assessed, and care and treatment were delivered, in accordance with current legislation, standards, and guidance.
• Patients received information about their care, proposed treatment, costs, benefits and risks and were involved in making decisions about it.
• Staff were supported to deliver effective care and opportunities for training and learning were available.
• Patients were treated with kindness, dignity and respect.
• The appointment system met the needs of patients and emergency appointments were available.
• Services were planned and delivered to meet the needs of patients, and reasonable adjustments were made to enable patients to receive their care and treatment.
• The practice gathered the views of patients and took their views into account.
• Staff were supervised, felt involved and worked as a team.
• Governance arrangements were in place for the smooth running of the practice and for the delivery of high quality person centred care.