21 November 2013
During a routine inspection
We spoke with five staff who all told us how they involved patients in their treatment plans. We observed how they treated patients with dignity and respect by the way they spoke to them, One member of staff said; "I enjoy working with all the patients and try to make sure they are not worried about seeing the dentist."
We saw all staff had completed safeguarding training within the last year. All the staff we spoke with demonstrated an awareness of identifying potential abuse and all told us they would report concerns to the practice manager or senior dentist. There were posters in the staff room and practice manager's office, to inform staff of procedures to follow when reporting adult and child safeguarding concerns.
The practice had efficient systems in place to manage the control of infections and decontamination. The practice followed good recruitment practices and ensured appropriate checks were completed before staff commenced working. We saw how the practice sought the opinion of patients about the service they received. We found the service had effective systems in place to monitor the quality of the service they provided.