12 February 2013
During a routine inspection
People we spoke with told us that they were very satisfied with the service they received at the dental practice. There were arrangements in place for regularly obtaining the views and experiences of patients as part of monitoring and improving the quality of the service and the results of these surveys were made available to people so that they were aware of any actions to be taken to improve the service.
We saw that regular audits were carried out to test the quality and safety of the service. These included monitoring patient records to ensure that they were accurate and up to date in relation to the treatment provided to patients. Checks were carried out to test the efficiency of infection control measures within the practice. There was a process in place for reporting and investigating serious untoward incidents and adverse events. Risk assessments were carried out on the environment to ensure that the premises were fit to provide safe treatments. These checks showed us that measures were in place to monitor the quality and safety of the service and to make improvements where required.