- Dentist
Bupa Dental Care Beeston
Report from 8 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 4 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Bupa Dental Care Beeston is part of Bupa, a dental group provider. The practice is in Beeston, Leeds and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 4 dentists, 5 dental nurses including 1 trainee, 1 dental hygienist, 1 dental therapists, 1 practice manager and 4 receptionists. The practice had 3 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses, the dental therapist, 1 receptionist and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. On the day of inspection, we saw patient feedback from 55 patients. Patient comments included positive feedback about the friendly, helpful and welcoming approach from the staff, the ability to make convenient appointments and being involved in discussions and decisions about their care. Their responses provided a positive view of the dental team and care provided by the practice. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback.