Archived: Chan & Associates Dental Practice

'It is the cleanest dentist I have ever been to'

'The dentist tells you everything he is doing'

'Staff are friendly and polite even over the phone'

'They always ask are you alright?'

'Excellent really pleased with care'

Everyone we spoke with said they would feel confident to raise an issue if needed and they would know how to raise a concern.

Patient's consent was gained and people were happy that they had been given a choice of options with clear explanations of both treatment and costs.

The dental surgeries we looked at on the day of the visit were of a suitable size and were clean and well maintained. Each room was fully equipped and we observed staff carrying out cleaning procedures in between each patient, thus minimising the risk of cross infection.

We found that relevant checks had been carried on staff before they were allowed to work at the service.

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The practice had systems in place to maintain, and monitor the care and safety of people using the service.