The Care Quality Commission
  • Dentist
  • Dentist

Archived: M P Wong & Associates

123 Hoe Street, Walthamstow, London, E17 4RX (020) 8520 4151

Provided and run by:
Mr. Michael Patrick Wong

Important: The provider of this service changed. See new profile

All Inspections

During a check to make sure that the improvements required had been made

At our previous inspection on 11 January 2013 we were concerned that staff had not had any safeguarding training for vulnerable adults and children. At this desk top review we were sent certificates that confirmed training had taken place. We rang the practice and spoke to staff who confirmed that training had taken place and were aware of the procedure to follow if they suspected abuse.

We reviewed the infection control audit dated June 2013 and found that all the necessary recommendations had been followed.

11 January 2013

During an inspection in response to concerns

We spoke to three people and reviewed 20 feed back forms from people who used the service. We also saw results in percentages from people who used the service. People told us that they were satisfied with the care they received and that they did not have to wait long to get appointments.

We found that people were involved in their care and treatment and care was assessed and planned according to individual needs. The environment was clean and staff had access to handwashing facilities and gloves, aprons and goggles. People told us that the surgery was 'always clean.'

Staff felt supported by the dentists. However we were concerned about staff's knowledge regarding safeguarding vulnerable adults and children. We did not find any policy or any training records relating to safeguarding.

There was evidence that people's views were collected and acted upon. However we were concerned that there were no regular clinical audits and the only audit we found was done in 2009 and highlighted some areas that needed improving.