Updated 12 May 2023
We undertook a follow up desk-based focused review of Clarence House Dental Health Centre on 29 March 2023. This review was carried out to check the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The review was led by a CQC inspector who had remote access to a specialist dental advisor.
We had previously undertaken a comprehensive inspection of 21 November 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and well-led care and was in breach of regulations 15 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Clarence House Dental Health Centre dental practice on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this review, we asked:
- Is it safe?
- Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 21 November 2022.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 21 November 2022.
Background
This report is about Clarence House Dental Health Centre.
Clarence House Dental Health Centre is in Ilford, in the North-East London Borough of Redbridge and provides private dental care and treatment for adults. The provider also has a very small NHS contract which is used to deliver care to children.
The practice is not suitable for people who use wheelchairs and those with pushchairs, instead they are referred to two other local practices that has facilities. Car parking spaces, including dedicated parking for disabled people, are available near the practice.
The dental team includes the principal dentist, 1 associate dentist and 2 dental nurses. The practice has 2 treatment rooms.
As part of the review we spoke with the principal dentist and one of the dental nurses. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday
8:30am–5:30pm
Tuesday
8:30am–8pm
Wednesday
8:30am–5pm
Thursday
8:30am–5pm
Friday
8:30am–1pm
Saturday
9am–1pm.