Mermaid Dental Care - Lewes

We also took information from other sources to help us understand the views of people who used the service, which included a patient satisfaction survey and staff meeting minutes.

The patients we spoke with told us they thought they received good dental treatment from the dentists. One patient told us, 'The dentist is brilliant. I've had problems with previous dentists but this one has fixed all my problems.' Another patient told us, 'The dentist is very good. They are efficient and don't do unnecessary work. My whole family come here.'

Staff understood their role in protecting vulnerable adults and children from abuse. A member of staff that we spoke with told us, "I completed on-line training last year so I am aware of safeguarding issues and what to look out for. I would report any concerns to the dentist or contact social services if I needed to.'

The practice was following appropriate guidance in relation to infection control and the staff were supported to carry out their responsibilities in relation to infection control. The dentist that we spoke with told us, 'I have complete faith in the nurses who ensure that the dental instruments are properly cleaned.'

The practice had systems in place to assess and continually review the service that it provided and was making improvements where needed.