The Care Quality Commission
  • Dentist
  • Dentist

Archived: Bridge Road Dental Practice

14 Bridge Road, Chessington, Surrey, KT9 2EP (020) 8397 1688

Provided and run by:
Brdp Ltd

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See new profile

All Inspections

11 February 2013

During a routine inspection

People using the service told us they were satisfied with the treatment they had received and the way it was provided. One person said "Very friendly people who give me confidence". The procedure for consultation, available treatment and the need for it was explained in a way that was easy to understand. This included the cost. Someone told us "The dentist is very gentle and explains everything in a patient and knowledgeable way". They were also told about any risks that might arise from treatments chosen. People felt treated with dignity and respect by staff and had received consultations and treatment in private. They did not comment on the infection control systems in place, or numbers of staff available to meet their needs. They did tell us they thought the practice was kept clean, tidy, well maintained and staff were knowledgeable. They knew how to complain and who to.

We saw that people were treated with respect, their treatment was clearly explained, it was what they needed and delivered in a clean, hygienic environment by qualified and competent staff. People had access to a complaints procedure that was effective and worked if necessary.