The Care Quality Commission
  • Dentist
  • Dentist

Archived: Complete Dental Henley

106 High Street, Henley In Arden, West Midlands, B95 5BY (01902) 341770

Provided and run by:
Cds (Midlands) Limited

Important: The provider of this service changed. See new profile

All Inspections

5 March 2013

During a routine inspection

We spoke with the practice manager, a dental nurse, one dentist and four patients. During the inspection the dentist was treating patients and spoke with us at the end of the dental session. Patients told us they had been happy with the service provided. One comment made by one patient was, ‘’I feel involved in my treatments.’’ Patients also confirmed they had received guidance from their dentists about oral and dental hygiene. Patients told us they found the staff approachable and would discuss any concerns with them. We saw patient satisfaction had been monitored and the survey outcome showed patient satisfaction to be good.

There were sufficient staff available to accommodate patient’s needs. Patient records confirmed their needs had been assessed, risks identified and personalised plans of care developed. We were told of joint working with dental specialists to ensure that a patient’s specialist dental healthcare needs had been met.

We saw systems in place to protect people from the risk of abuse. Staff had received training in vulnerable adult protection and child protection and showed an awareness of what to do should a safeguarding event occur.