We carried out a review of the data available to us about Amari Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Amari Care Services, you can give feedback on this service.
Amari Care Services is a domiciliary care service providing care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection, the service was providing personal care to 59 people.
People’s experience of using this service and what we found
People told us that they received care from a regular group of carers they knew well and that they arrived on time and never missed visits. This confirmed there were enough staff employed to meet people’s needs. People told us the staff were friendly, kind and that they knew them well.
People were actively involved in the planning of their care, the way they wanted this delivered and in deciding when and what time staff should visit them. People were asked for their feedback in a number of ways and people told us they felt the service would listen to them if they had any concerns.
People told us they felt safe when the carers visited them. Risk assessments were carried out and measures were in place guiding staff on how to reduce any identified risks. People who required support to maintain good nutrition and hydration told us they received the support they needed.
The service worked well with other agencies to ensure people had a comfortable, pain free death and could remain in their own home as per their wishes. Information about people’s preferences was documented.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us staff asked for their consent before carrying out tasks and were respectful of their home.
People told us the service helped them stay as independent as possible. People said staff only carried out tasks they were unable to manage themselves, with their agreement.
Where required, the service liaised with other healthcare professionals to ensure people received joined up care.
There were systems in place to monitor the quality and safety of the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 14 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
This inspection of 31 May and 6 June 2017 was the first carried out since the service registered with the Care Quality Commission on 7 May 2015. At the time of our inspection there were approximately 40 people using the service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they felt safe when care staff visited their home to provide them with support. Risks to people were appropriately planned for and managed. There were appropriate systems in place where staff supported people with their medicines.
People told us they were happy with the level of support received and that care staff always arrived to support them at the agreed times.
Records demonstrated that staff had received appropriate training, support and development to carry out their role effectively. Plans were in place to develop upon the skills and knowledge of the staff team. Staff told us they were satisfied with the training and support they received to carry out their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People told us they received the support they needed to maintain healthy nutrition and hydration. Care plans made clear where people needed this support and how it should be delivered.
People told us that care staff were kind to them and respected their right to privacy and upheld their dignity. They also told us that staff were respectful of their home.
People told us and records confirmed that the service encouraged people to feed back their views on the service.
People received personalised care that met their individual needs and preferences. People told us they were involved in the planning of their care and in making decisions about how and when this care should be provided.
People told us they knew how to complain about the service and felt they would be listened to. There was a complaints procedure in place.
The registered manager promoted a culture of openness and honesty within the service. They maintained a close working relationship with the small staff team and with the people using the service.
There was a robust quality assurance system in place and shortfalls identified were promptly acted on to improve the service.