• Dentist
  • Dentist

Swanwick Dental Practice

44 Derby Road, Swanwick, Alfreton, Derbyshire, DE55 1AB (01773) 603838

Provided and run by:
Swanwick Dental Practice Limited

All Inspections

01/02/2022

During an inspection looking at part of the service

We undertook a focused follow up inspection of Swanwick Dental Practice on 1 February 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements. The inspection was carried out by a CQC inspector and a specialist dental advisor.

We undertook a focused inspection of Swanwick Dental Practice on 7 October 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and well led care and was in breach of regulation 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

You can read our report of that inspection by selecting the 'all reports' link for Swanwick Dental Practice on our website www.cqc.org.uk

When one or more of the five questions are not met, we require the service to make improvements. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

As part of this inspection we asked:

  • Is it safe?
  • Is it well-led?

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

The provider had made improvements to put right the shortfalls and had responded to the regulatory breach we found at our inspection on 7 October 2021.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations. The provider had made improvements to put right the shortfalls and had responded to the regulatory breach we found at our inspection on 7 October 2021.

Background

Swanwick Dental Practice is in Alfreton, Derby and provides private dental care for adults and children. There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes one dentist and two dental nurses. The practice has two treatment rooms, one is currently out of service.

During the inspection we spoke with the principal dentist and the dental nurses. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday and Thursday 8:30am to 5:30pm

Tuesday 9am to 7pm

Wednesday and Friday 8:30am to 1pm.

Our key findings were:

  • System were in place to ensure the fire safety of the practice.
  • Emergency medical equipment was present as required in guidance.
  • Systems to ensure accountability of medicines kept for dispensing were in place.
  • Infection prevention and control procedures were completed in line with guidance.
  • Medical device and patient safety alerts were received and reviewed for further action.
  • Dental treatment was provided in line with current guidelines.
  • A fixed wiring electrical survey and report was in place.
  • The disposal of gypsum waste was in line with current regulations.
  • Systems were in place to ensure staff training requirements were met.
  • Safer sharps procedures were risk assessed in line with current regulations.
  • Staff had adequate immunity and protection from the Hepatitis B virus.
  • The practice had systems to help staff manage risk to patients and staff.
  • Systems were in place to report, investigate, record and discus learning and improvement from significant incidents and events. .
  • Appropriate Disclosure and Barring Service checks were in place for clinical staff.
  • Safeguarding systems were in line with guidance for vulnerable adults and children.
  • Local rules for using X-ray equipment was in line with current Regulations.
  • The practice had effective leadership and a culture of continuous improvement.
  • The use of Closed-Circuit Television was in line with Information Commissioner’s Office and Data Protection.
  • Systems were in place to ensure referrals to external healthcare providers were effectively monitored.

07/10/2021

During an inspection looking at part of the service

We carried out this announced focused inspection on 7 October 2021 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following questions:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was not providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services well-led?

We found this practice was not providing well-led care in accordance with the relevant regulations.

Background

Swanwick Dental Practice is in Alfreton, Derby and provides private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available near the practice.

The dental team includes one dentist and two dental nurses. The practice has two treatment rooms, one is currently out of service.

The practice is owned by a company and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Swanwick Dental Practice is the principal dentist.

During the inspection we spoke with the principal dentist/provider and both dental nurses. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday and Thursday 8:30am to 5:30pm

Tuesday 9am to 7pm

Wednesday and Friday 8:30am to 1pm

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The practice infection control procedures did not reflect published guidance.
  • Systems to ensure patients could be treated in an emergency were not effective.
  • Systems to help them manage risk to patients and staff were not effective.
  • Staff knew their responsibilities for safeguarding vulnerable adults and children, processes in place to support this were not effective.
  • Not all staff recruitment procedures reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines; knowledge of nationally recognised guidance and clinical evidence-based practice was limited in some areas.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Systems to ensure good governance in the longer term were not effective.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • Improvement was needed to ensure effective leadership, oversight and management.
  • Systems to support a culture of continuous improvement were not in place.
  • Staff felt involved and supported and worked as a team.
  • The provider asked staff and patients for feedback about the services they provided.
  • The provider dealt with complaints positively and efficiently.
  • Information governance arrangements in respect to closed circuit television required attention.

We identified regulations the provider was not complying with. They must:

  • Ensure care and treatment is provided in a safe way to patients

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care

Full details of the regulations the provider was not meeting are at the end of this report.

There were areas where the provider could make improvements. They should:

  • Take action to ensure equipment used for the placement of dental implants is serviced and maintained in line with manufacturer’s instructions.

27 February 2013

During a routine inspection

Our inspection was arranged two days in advance. This was to ensure we had time to see and speak with the staff, as well as people registered with the service.

We spoke with four people who received treatment on the day of our inspection. Each person expressed positive comments about the care and treatment they received. One person said, 'They are very accommodating, I get a choice of times and they are never over full. I feel the dentist takes time to do the job properly, I never feel rushed.'

People told us costs and treatment options were explained to them. This meant people were well informed and able to make choices.

We found people's privacy and dignity were respected at the practice. We heard all the staff were courteous, friendly and polite.

Effective cleaning systems were in place to ensure people's health was protected against the risk of acquiring infections from unclean equipment.

Suitable medication systems were in place to manage medicines.

There had not been any recent recruitment of staff. We found criminal records bureau checks were in the process of being carried out and checks of professional registration had been undertaken for existing staff. This meant people would be appropriately protected.

We saw complaints information was not available to people, but they confirmed they felt able to raise a concern.