The Care Quality Commission
  • Dentist
  • Dentist

Mr Victor Chan - Lauderdale

Crowborough Hill, Crowborough, East Sussex, TN6 2JA (01892) 664464

Provided and run by:
Mr. Victor Chan

All Inspections

2 October 2013

During a routine inspection

During our inspection we met with the provider, dental nurse and spoke with one patient. We asked the provider for details of other patients for feedback but he was reluctant to give this and explained that he needed to maintain the privacy and confidentiality of private patients. We spoke with one patient who attended on the day of our visit. They said that they had used the Practice for 20 years and it was "Superlative". Comments received from patients in the last quality assurance survey in May 2012 included "Excellent", "Understanding" and "Comfortable. Not rushed".

We found that patients were offered a flexible and personalised service and could visit at a time that suited them. Patients received care and treatment which was planned and delivered in a way that was intended to ensure their safety and welfare.

All parts of the Practice were visibly clean, tidy and well maintained. There were appropriate systems in place to make sure that patients were seen in a clean and hygienic environment.

Patients were seen in a surgery which was fit for purpose and which had all the equipment needed to provide care and treatment safely. The environment was comfortable and offered privacy if needed.

There were systems in place for the provider to assess and monitor the quality of treatment provided. Patients were able to give feedback on their treatment and discuss any concerns. The provider had a clear understanding of current good practice and how to provide this.