- Homecare service
Diversity Health and Social Care Limited
Report from 19 April 2024 assessment
Contents
Ratings
Our view of the service
Diversity Health and Social Care Ltd provides care and support to people living in their own home. Not everyone using Diversity Health and Social Care Ltd receives regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection there were 128 people using the service. We carried out our remote assessment activities between 14 May and 21 May 2024. This assessment was carried by using technology such as video and telephone calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation. We visited the location on 15 May 2024 to collaborate our evidence. We looked at 13 quality statements; learning culture, safe systems, pathways and transitions, safeguarding, involving people to manage risks, safe and effective staffing, infection prevention and control, medicines optimisation, assessing needs, delivering evidence-based care and treatment, how staff, teams and services work together, supporting people to live healthier lives, monitoring and improving outcomes, and consent to care and treatment. We gave the service 24 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection.
People's experience of this service
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance Care Quality Commission (CQC) follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Risks were identified and were assessed to ensure people received safe care. People told us they felt safe when receiving support from staff. Staff were aware of how to safeguard people from abuse. Systems were in place to ensure staff attended calls on time. Systems were in place to prevent and minimise the spread of infections when supporting people. Pre-employment checks had been carried out to ensure staff were suitable to work with vulnerable people. Medicines were being managed safely. Staff had been trained to perform their roles effectively. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by regular staff who were safely recruited and had the relevant training and qualifications to safely support them. There were sufficient staff to meet people's needs and ensure no care calls were missed. People's needs were assessed prior to the commencement of the service. The assessment included people's health, physical and emotional as well as communication needs. People received person-centred care. Care plans had been reviewed regularly to ensure they were accurate. Systems were in place to manage complaints and people’s communication needs were met.