17 January 2013
During a routine inspection
The staff were welcoming and courteous and patients felt that they were well looked after. We were able to observe this directly.
We spoke with both nurses, the receptionist and practice manager who all said that they received excellent support in their ability to be able to carry out their work and maintain their qualifications. The personnel files supported this evidence in the training received.
The premises and surgeries were well maintained and there was a good system of cross infection control which was noted by the patient.