2 September 2013
During a routine inspection
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People's dental needs were assessed before any treatment was planned. We spoke with one person who used the service for a number of years. They said the overall service was ''amazing'' and that they had ''trust'' in staff who were ''just very professional.''
There were effective systems in place to reduce the risk and spread of infection. There was an infection control policy and a dedicated infection control lead who was responsible for ensuring that all protocols were followed.
Staff received appropriate professional development. Staff received formal appraisals and personal development plans (PDP). We saw completed examples of an appraisal and a PDP. The staff member's performance, training needs and developmental objectives were discussed.
We looked at satisfaction survey results for one of the dentist's from July 2013 to which 25 people responded. Overall the respondents expressed good satisfaction levels with the service they had received. Free text comments included: ''Best dentist I've ever had, extremely pleased'' and ''she's lovely, very friendly.''