We carried out a review of the data available to us about 14-17 Palmwood Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 14-17 Palmwood Court, you can give feedback on this service.
People we spoke with said they felt safe living at Palmwood Court. They said it was a homely place and staff were kind and caring. People were protected from harm and they described how staff kept them safe. Where people took known risks, these had been assessed and identified to ensure the people were fully aware of how to reduce these. There was sufficient staff who had followed a robust recruitment processes. Medicines were administered, stored and destroyed in line with the providers policy and procedures. The environment was clean, tidy and infection control measures were in place. Issues of concern were managed and dealt with in a timely manner.
People’s needs were assessed and reviewed. Care was planned and delivered to reflect people’s needs. Staff received sufficient training to support them in their role to provide effective care. People had sufficient to eat and drink to ensure they had a nutritious diet and were hydrated. Staff provided consistent care where necessary, equipment was used to ensure people were independent. Staff and the provider participated in the principles of the Mental Capacity Act. People and their families had access to accessible information, suitable to their needs.
People were treated with dignity and respect. People were supported by staff who were knowledgeable about their care needs. People expressed their views and were involved in their care planning.
People experienced a positive impact on their health and wellbeing when participating in activities out in the community that were tailored to their needs. People knew how to raise a complaint or concern. There were robust complaint systems to monitor themes and trends. End of life care plans were in place to ensure people’s beliefs and wishes were respected to at the end of their life.
Support was planned and reviewed regularly. Care was provided over a 24-hour period. There were clear monitoring systems to support the service and ensure it was run well. There was an open and transparent culture throughout the home. The registered manager submitted notifications to CQC in a timely manner. Positive feedback on how the service was managed was received from people, family and other healthcare professionals. When necessary people had access to healthcare professionals, such as, GP, dentist and hospital appointments.
Rating at last inspection: Good (report was published in April 2016)
About the service: Palmwood Court is a complex of four bungalows. The service specialises in providing care and support for people who live with a mental health condition. At the time of the inspection there were 11 people using the service. People live at the service permanently.
Why we inspected: this was a planned inspection based on the rating at the last inspection. The service remained Good overall.
This comprehensive inspection took place on 29 November 2018 and was unannounced. The inspection was carried out by two inspectors.
Palmwood Court is a complex of 4 bungalows. The service specializes in providing care and support for people who live with a mental health condition. At the time of the inspection there were 12 people using the service.
There was a registered manager and they were available during the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who used the service felt safe and staff knew how to identify potential signs of abuse. Systems were in place for staff to identify and manage risks and respond to accidents and incidents. The premises were managed to keep people safe. Sufficient staff were on duty to meet people’s needs and they were recruited through safe recruitment practices. Medicines were safely managed.
Staff received appropriate induction, training, supervision and appraisal. The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and to report on what we find. Assessments of people’s capacity were generally in place but were required for some people around finances and medication. People received sufficient to eat and drink and culturally appropriate food. People were supported to maintain good health and had access to healthcare services when required. External professionals were involved in people’s care as appropriate.
Some, but not all of the people we spoke with, felt staff treated them kindly. Relatives and professionals told us staff were caring. Staff respected people’s privacy and dignity and people were involved in decisions about their care.
People received personalised care that met their needs. Staff knew people’s like and dislikes and what interested them. Care records provided sufficient information for staff to provide personalised care. A wide range of activities were available. A complaints process was in place and people knew how to make a complaint.
People and relatives felt comfortable to approach the manager. Staff told us they would be confident raising any concerns with the management and that the registered manager would take action. There were systems in place to monitor and improve the quality of the service provided.